Delivery & Returns

DELIVERY

STANDARD free DELIVERY (AUSTRALIA ONLY)

Your package will be sent via standard post/courier which can take between 5-7 days.  For remote locations Australia-wide, please allow up to 10 days for delivery. To ensure that your order arrives safely, a signature will be required on delivery. Our courier delivers between 9am-5pm on weekdays.  If you (or someone on your behalf) will not be available to sign at your nominated address between 9am-5pm, please provide an alternate address that we can deliver to (i.e. work address or a PO Box). If you are not there to sign for the delivery, a calling card will be left by the post/courier service for your item to be picked up at the nearest post office. Should the order be returned to us, you may be charged for re-delivery of approximately $10, subject to Rationale's discretion. 

PREMIUM DELIVERY $9 AUD (AUSTRALIA ONLY)

Your package will be sent via a premium service which will require a signature on delivery and is guaranteed for delivery within 3 business days. For remote locations Australia-wide, please contact Rationale Headoffice. If you, or someone on your behalf, will not be available to sign at your nominated address between 9am - 5pm on a local business day, please provide an alternate address that we can deliver to (i.e. work address). If you are not there to sign for the delivery, a calling card will be left by the post/courier service and you will need to collect your parcel from the nearest post office.

INTERNATIONAL DELIVERY $20 AUD

We deliver to most international locations. Your package will be sent via standard post/courier, which may take up to 20 days.  If your country is not available on the drop-down menu on the Checkout page, simply fill out the delivery address details in the other fields and we will be in touch to confirm your delivery.

To ensure that your order arrives safely, a signature will be required on delivery. Our courier delivers between 9am-5pm.  If you (or someone on your behalf) will not be available to sign at your nominated address between 9am-5pm, please provide an alternate address that we can deliver to (i.e. work address or a PO Box). If you are not there to sign for the delivery, you will need to collect your parcel from the nearest post office.

Orders delivered  outside of Australia may be liable for any local customs duty, import taxes or costs due on your purchase. These are decided on a case by case basis by your own government at the point of entry to your country and are outside our control. 

If you have any problems with delivery please phone us as soon as they arise on +61 3 9421 1535 or via Email.

RETURNS

If you are not completely satisfied with your purchase from us, please return it for an exchange or refund with a completed Returns Form. Please Contact Us for a Returns Form and a Pre-Paid Return label to be emailed to you.

We regret that we are unable to refund your original shipping charges unless the return was a result of our error. Please ensure that the product(s) being returned are packaged in a well padded envelop or box to prevent damage in transit. You will receive an email confirmation once your package has been received and processed.

Returned items will be refunded using the same method used to make payment for the order. Please allow up to 30 days to process the credit to your account. We will notify you via e-mail once the refund has been completed. Please allow up to 7 business days for your financial institution to reflect this transaction.

It you have any queries about a return or exchange, please Contact Us.

All returns / exchanges must be accompanied by a completed Returns Form and receipt.

 

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Rationale Tax Message

As your order is to be delivered outside of Austraila, it may incur local customs duty, import taxes and/or fees determined by the destination country. The recipient of the shipment is responsible for all duties taxes and fees. If you refuse a shipment, you are responsible for the original shipping charges and any fees that are incurred on the package.