RATIONALE Referral Program Terms and Conditions
1. Acceptance of Terms
By participating in our Referral Program (RATIONALE Referral Program), you are agreeing to abide by these Terms of Service ("Terms") and our Privacy Policy. If you do not agree to these Terms or the Privacy Policy, please refrain from participating in the Program.
2. Eligibility
To be eligible for the Program, you must be at least 18 years old and be an existing RATIONALE client either online or in a flagship. You may not participate in the Program where doing so would be prohibited by any applicable law or regulations.
3. How the Program Works
You will receive a unique referral link ("Referral Code") to share with others by visiting our referrals page. Here's how the complete process works:
Step 1: Advocate Signup - You sign up for our referral program and receive your unique referral link.
Step 2: Share Your Link - You can share your referral link via email, social media, or direct messaging. The link can be customised with your personal message.
Step 3: Friend Claims Discount - When someone clicks your link, they can claim their discount by entering their email address. This creates a pending referral.
Step 4: Friend Makes Purchase - Your friend uses their discount code to make a qualifying purchase within 30 days of code issue. The referral status becomes completed once the order is fulfilled.
Step 5: You Receive Rewards - After your friend's order is marked as fulfilled, you receive your referral reward as detailed on our Program page and have 30 days from date of issue to use.
Refer A Friend: Give $75, Get $75. To be eligible, you must be an existing RATIONALE client with at least one prior purchase, and your friend must be a new customer with a valid email address. Your friend will receive an email with a unique referral link and $75 discount code; no minimum spend applies and the code is valid for 30 days from the date of issue. Once your friend makes a purchase using their unique referral link, you will receive a $75 discount code valid for 30 days from the date of issue, redeemable online or in-store. Discount code is valid on full-price products and flagship *treatments only. Code excludes the Signature Skin Consultation, The Platinum Facial, The Platinum Consultation, Gift Cards, E Gift Cards and is not eligible in conjunction with any other offer or promotion. Single-use voucher only. Any unused balance will be forfeited after redemption and cannot be used in a future transaction.
4. No Self-Referral
You are not eligible for rewards by referring yourself. If you set up multiple accounts in order to receive referral benefits, all of your accounts may be terminated, and you will be disqualified from future participation in the Program.
5. Limitations
Referrals are limited to one per household. If multiple members of the same household participate in the Program, only the first person to participate will be eligible for referral rewards.
Rewards are only for bringing new customers to the shop. If you try referring someone who has already made a purchase, the system won’t count it.
You’ll receive your reward only after your friend’s order has been marked as fulfilled. This ensures the referred purchase is legitimate.
Cannot “share the reward” on popular coupon sites. Rewards are only specified and limited to the Friend who claimed the reward.
6. Fraud Prevention and Security
To maintain program integrity and prevent abuse, we employ comprehensive fraud prevention measures:
IP Address Monitoring: We monitor IP addresses to prevent multiple referrals from the same location or household. Referrals from similar IP addresses may be blocked to ensure fairness.
Email Validation: Email addresses are validated to prevent fake or duplicate accounts. Similar email patterns may trigger additional verification requirements.
Account Verification: We verify that referred customers are genuine new customers and not existing account holders attempting to circumvent program rules.
Automated Blocking: Our system automatically blocks referrals that show signs of fraudulent activity, including but not limited to: similar signup IP addresses, existing customer attempts, advocate exclusions, and suspicious order patterns.
7. Disqualification and Blocking
We reserve the right to disqualify any user from the Program at our discretion. Referrals may be automatically blocked or marked as ineligible for the following reasons:
• Similar Email Addresses: When referred customers use email addresses too similar to existing customers
• IP Address Restrictions: Multiple referrals from the same household or IP address
• Existing Customer Attempts: When someone who already has an account tries to claim a referral discount
• Advocate Exclusions: When the referring customer has been excluded from loyalty programs
• Suspicious Activity: Any behaviour that suggests fraud, abuse, or violation of these terms
Additional reasons for disqualification include failure to comply with these Terms or any harmful conduct towards our brand, staff, or other customers.
8. Referral Status Meanings
Your referrals will have different statuses throughout their lifecycle:
• Unclaimed: The referral link has been created but the friend hasn't claimed their discount yet
• Pending: The friend has claimed their discount but hasn't completed a qualifying purchase yet
• Completed: The friend has made a qualifying purchase and the order has been fulfilled - you'll receive your reward
• Blocked: The referral has been blocked due to fraud prevention measures or policy violations
• Ineligible: The referral doesn't meet program requirements (e.g., minimum purchase amount not met)
9. Reward Fulfilment and Processing
Reward fulfilment follows a specific process to ensure accuracy and prevent fraud:
Timing: Rewards are processed only after the referred customer's order has been marked as fulfilled in our system. This typically occurs after the order has been shipped and delivered.
Verification Period: Some rewards may have a verification period to ensure the purchase is legitimate and not subject to returns or chargebacks.
Reward Types: Rewards may be issued as discount codes, store credits, points, or other benefits as specified in the program details. The type and amount of reward will be clearly communicated when you join the program.
Delivery Method: Rewards will be delivered through your account dashboard, email notifications, or other methods as configured for your specific program.
10. Liability
We are not responsible for any incorrect or inaccurate information supplied by participants while participating in the Program.
11. Governing Law
These Terms are governed by the laws of the country/state where our company is located.
12. Contact
If you have any questions about the Program or these Terms, please contact us.
13. Program Participation Agreement
By participating in the Program, you agree to these Terms. It is your responsibility to read and understand these Terms before participating in the Program. Your participation constitutes acceptance of all program rules, fraud prevention measures, and reward fulfilment processes outlined above.
We reserve the right to update these terms as the program evolves to include new features, security measures, or customisation options. Continued participation in the program after any changes constitutes acceptance of the updated terms.